Data & Privacy
This Privacy Policy explains what personal information plinko collects, how it is used and stored, and the rights you have as a registered member in the Philippines. We are committed to keeping your data secure and transparent.
What We Collect
When you register for a plinko account, we collect the personal details you provide directly, including your full name, date of birth, email address, and mobile number registered in the Philippines. This information is required to verify your identity, confirm you meet the minimum age requirement, and set up your member account on the platform. We may also request a government-issued identification document during the account verification process, in line with responsible gaming and anti-fraud requirements. The details you provide must be accurate and up to date — submitting false information is a breach of the Terms and Conditions and may result in account suspension. If any of your registered details change after account creation, you are responsible for updating them through the account settings area. plinko does not share your identity documents with third parties except where required by applicable Philippine law or regulatory authority. All identity data is stored using industry-standard encryption and is accessible only to authorised personnel within the platform.
To process deposits and withdrawals in Philippine pesos (PHP), plinko collects transaction-related information including your chosen payment method, transaction reference numbers, deposit and withdrawal amounts, and timestamps. We do not store full card numbers or sensitive payment credentials directly on the platform — payment processing is handled through certified local payment providers operating under applicable Philippine financial regulations. Transaction records are retained for the period required by law and for the purpose of resolving any payment disputes that may arise. If a payment issue is raised, these records allow our support team to investigate and resolve it accurately. Your transaction history is visible to you through your account dashboard at any time. We do not use your payment data for marketing purposes or share it with third parties outside of the payment processing chain.
When you access plinko on a mobile device or browser, we automatically collect certain technical information to ensure the platform functions correctly for you. This includes your device type, operating system version, browser type, IP address, and general location data derived from your network connection within the Philippines. We also log which pages you visit, how long you spend on each section, and which games or sports markets you interact with. This usage data helps us identify technical issues, improve page performance, and make the platform experience more relevant to Filipino members. Session data is stored temporarily and is not linked to personally identifiable information in our analytics systems. We do not track your activity outside of the plinko platform, and we do not use third-party advertising trackers or behavioural profiling services. If you use the platform across multiple devices, session data from each device is treated independently.
How We Use It
The primary reason plinko processes your personal data is to operate and maintain your account so you can access the sports betting and casino-style entertainment features available on the platform. Without processing your registration details, we cannot create your account, verify your eligibility, or allow you to place bets and manage funds. Transaction data is processed to execute your deposit and withdrawal requests accurately and within the stated timeframes. Usage data is processed to keep the platform stable, load quickly on Philippine mobile networks, and display the content most relevant to your activity. We also use account data to send you service-related communications, such as confirmation of account registration, password reset instructions, and important notices about your account status. These service communications are not marketing messages and cannot be opted out of while your account remains active. Processing for these purposes is necessary for the performance of the contract between you and plinko.
plinko has a legal and regulatory obligation to verify the identity of its members and to take reasonable steps to prevent fraud, money laundering, and underage access to the platform. Your identity and transaction data are used to carry out these checks, which may include comparing your details against third-party verification databases where required by Philippine regulatory authorities. If unusual account activity is detected — such as multiple accounts linked to the same identity or suspicious betting patterns — your data may be reviewed by our compliance team. This processing is carried out on the basis of legal obligation and the legitimate interests of the platform and its members. In cases where a formal investigation is required, relevant data may be disclosed to Philippine law enforcement or regulatory bodies upon lawful request. We retain compliance-related records for the minimum period required under applicable Philippine law, after which they are securely deleted.
As part of our commitment to responsible entertainment for Filipino players, plinko uses account activity data to monitor for indicators of problematic gaming behaviour. This includes tracking login frequency, session duration, deposit patterns, and changes in betting behaviour over time. If patterns suggest that a member may benefit from responsible gaming support, our system may trigger an automated prompt or flag the account for a manual review. This processing is carried out in the legitimate interests of member welfare and is a core part of how plinko fulfils its duty of care to Filipino players. Data used for responsible gaming monitoring is not shared with third parties outside of the platform. You can access the tools and resources available to you at any time by visiting the Responsible Gaming page. If you request self-exclusion or account closure for responsible gaming reasons, your data will be retained as required to enforce the exclusion period.
Your Rights
You may request a copy of the personal data plinko holds about you at any time. We will provide this within a reasonable timeframe after verifying your identity. The information will be provided in a clear, readable format covering all major data categories we process for your account.
If any personal information we hold about you is inaccurate or out of date, you have the right to request that it be corrected. Some details — such as your registered name and date of birth — may require supporting documentation to update, as they are used for identity verification purposes.
In certain circumstances, you may request deletion of your personal data. Note that data required to fulfil legal and regulatory obligations — such as transaction records and identity verification — must be retained for the statutory period and cannot be deleted on request until that period has expired.
You may request that plinko provide your personal data in a structured, commonly used, and machine-readable format. This right applies to data you have provided directly to us and which is processed on the basis of your consent or the performance of your account contract. Requests are fulfilled within the timeframes set out by applicable Philippine privacy law.
To exercise any of your data rights, please contact the plinko support team using the email address listed in the footer of this page. Your request should include your registered account email address and a clear description of the right you wish to exercise. We will verify your identity before processing any data request to ensure your information is protected from unauthorised access. Requests are typically acknowledged within a few business days, with a full response provided within the timeframe required by applicable Philippine privacy legislation. If your request cannot be fulfilled in full — for example, because the data must be retained for legal reasons — we will explain why and advise on the next steps available to you. You also have the right to raise a complaint with the relevant Philippine data protection authority if you believe your rights have not been respected.
If anything in this Privacy Policy is unclear or you want to know more about how plinko handles your data, the FAQ page has answers to the most common questions — or reach us at the email in the footer below.